How to Change Login Credentials on EPR Plastic Portal: Step-by-Step Guide

Introduction

Losing access to your login credentials—whether mobile number, email ID, or both—can be frustrating for any registered entity on the Centralized EPR Portal for Plastic Packaging. Fortunately, the Central Pollution Control Board (CPCB) has issued a clear instruction sheet for requesting a change in login credentials and updating the authorized person details. The step-by-step process involves submitting a complaint, verifying identity, and uploading legally valid documents online and by post.

Let’s walk through the complete procedure so your access to the EPR portal is quickly restored.

Step-by-Step Process to Change Credentials on EPR Plastic Portal

Step 1: Access the Complaint Module

Visit the support portal at:
🔗 https://eprsupport.cpcb.gov.in

Step 2: Submit a Complaint

Select the issue as “Lost Credentials”
Specify what needs to be changed: email, mobile, or both

Step 3: Provide Reason

Write clear remarks explaining why you’re requesting a change.
Click “Generate Ticket” to proceed.

Step 4: Verify Your Account

Submit your GST number to verify the associated EPR account.

Step 5: Update New Contact Information

Provide:

New email and/or mobile number
Company details
New authorized person’s name and ID details

Upload the following:

Company PAN & GST
Authorized person’s PAN & Aadhar
Signed Affidavit (Annexure I)
Authorization letter

Step 6: Submit the Request

Click “Submit Details” to formally file your request.

Step 7: Track Status

Check your ticket status anytime through the dashboard.

Step 8: CPCB Review & Verification

CPCB’s Reviewing Officer will verify all submitted information.
Once verified, a verification link will be sent to the new contact.

Step 9: Verify New Credentials

Click “VERIFY NOW” on email
Enter OTP sent to your mobile
This confirms the change request.

Step 10: Approval by CPCB

After successful verification, CPCB will:

Approve or reject the request
Email the decision to your new/existing email ID

You can also check status in your complaint dashboard.

Step 11: Reset Password and Login

Upon approval:

Reset your password via the portal
Log in using new email/mobile credentials

Affidavit Format (Annexure I) – Key Points

The affidavit must be:

Typed on ₹100/- non-judicial stamp paper
Signed before a notary public
Include company name, previous and new authorized person details, and contact updates
Accompanied by:
- Cover letter on letterhead
- Copy of EPR Certificate
- Copy of GST certificate
- Aadhar & PAN of new authorized person

📬 Send all these documents to:
UPC-II, CPCB Head Office, East Arjun Nagar, Delhi – 110032

Conclusion

Changing your login credentials on the Centralized EPR Portal for Plastic Packaging is now a fully documented and secure process. By following the 11-step procedure outlined by CPCB and submitting the required affidavit and documents, companies can seamlessly regain access to their EPR accounts. This ensures continuous compliance and timely certificate generation or reporting.

Download: EPR Portal Login Change: Step-by-Step Recovery Process